CONTACT & SUPPORT

Real questions.
A clear next step.

Get in touch for advice, enquiries or support.
We’re here to help you get the most from your tracker.

Call us01452 640713
Email ussupport@terrafirmatracker.com

SEND US A MESSAGE

Enquiry type

This opens an email draft in your email app. Review and send it to complete your enquiry. Please don’t include passwords or payment details.

USEFUL INFORMATION

Frequently asked questions

How do I activate my tracker?

Contact the team with your tracker model and the help you need. Do not send passwords or payment details.

How do I access the app?

Use the app and login information provided during activation. If you need help, contact support.

What information can I see in the app?

Location information and alerts depend on your tracker, plan and configuration.

Can I transfer my tracker to a new vehicle?

Ask your reseller about compatibility, removal, fitting and any reconfiguration required.

Do you supply trackers for the trade?

Yes. Use our trade enquiry page to discuss supply for your business.

I need help with installation. What should I do?

Contact your reseller or email support with your tracker model and vehicle details.